Terms of service. Cancellation Policy for Therapy Practice

At Integrative Therapy & Coaching we understand that unforeseen circumstances may arise, causing the need to cancel or reschedule therapy appointments. We strive to provide the highest quality care and dedicate our time and resources to each client. In order to ensure the smooth operation of the practice and accommodate the needs of all our clients, we adhere to the following cancellation policy:

Cancellation Notice:

Clients are required to provide a minimum of 24 hours' notice for cancellation or rescheduling of appointments. This allows us to offer the time slot to another client who may be in need of therapy services. Notice should be provided during our regular business hours. If your appointment falls on a Monday, please ensure cancellation notice is provided by the previous Friday.

Late Cancellations and No-Shows:

If a client fails to provide the required 24 hours' notice or does not show up for their scheduled appointment (no-show), the following fees will apply:

First Late Cancellation/No-Show: 55 euro

Subsequent Late Cancellations/No-Shows: A fee equivalent to full cost of the session cost will be charged.

Multiple Cancellations:

If there is a pattern of frequent cancellations or late cancellations, we may request a discussion to assess the best way to meet your therapeutic needs.

Extenuating Circumstances:

We understand that certain emergencies or situations beyond your control may arise, making it impossible to provide 24 hours' notice. In such cases, please contact us as soon as possible to explain the circumstances. We will review each situation on a case-by-case basis.

Rescheduling Appointments:

We understand that occasional scheduling conflicts may occur. Clients are allowed to reschedule appointments without incurring any fees if the required 24 hours' notice is provided.

Exceptions:

Our cancellation policy may be subject to modification during exceptional circumstances, such as severe weather conditions or sudden illness outbreaks. In such cases, we will make every effort to contact you in advance and discuss alternative arrangements.

Please note that our cancellation policy is in place to ensure fair treatment for all clients and to maintain the availability of therapy services. By scheduling an appointment with us, you acknowledge and agree to abide by this policy.

If you have any questions or concerns regarding our cancellation policy, please feel free to contact us. We appreciate your understanding and cooperation in adhering to these guidelines.

Thank you,

Tom Tynan

Integrative Therapy & Coaching